Network Issues

Greetings,

We are having a DDOS attack on the cp3.netwisp.com mail server coming from China Telecom's IP blocks. This is disrupting anyone who is on the server from being able to send/receive emails. We're working on mitigating the issue - we've already blocked over 15 million IPs and will continue to add more of China Telecom's IP blocks to the firewall until they're no longer able to use up all the available connections. We will update this issue once its resolved.

Update 6PM : We have mitigated the attack so all email services should be back to normal. Please let us know if you are still having problems so we can get them resolved.

Thank you for your patience while we work to resolve this attack.

Netwisp Support Team

Effects - This issue does not effect your relevant products/services
Affecting Server - cp3
Priority - Critical
Date - 11/09/2022 16:01 - 11/10/2022 01:08
Last Updated - 11/10/2022 01:08

Greetings,

We have an issue on our VPS server node2 that requires it to be rebooted right away to resolve. We apologize for the short notice. Anyone hosted on it will be disrupted until it comes back up. We are proceeding now and will let you know when its back up and running.

UPDATE: Server is rebooted and everything is up and running. If you notice any issues please let us know so we can get them resolved. Thanks!

Netwisp Support Team

Effects - This issue does not effect your relevant products/services
Affecting Other - Hardware Node 2
Priority - Critical
Date - 09/26/2022 17:08 - 09/26/2022 18:14
Last Updated - 09/26/2022 18:46

Greetings,

We've had a kernel panic on cp2.webserverbox.com (one of our shared reseller servers). It has rebooted and because its been online for over 300 days, it is running a file system check. The server will be back up shortly and all the websites hosted on it will resume their normal operation. We will update this outage report once its been completed.

Feel free to contact us via our support channels if you have any questions and we'll be happy to answer them. Thank you in advance for your patience and understanding while we work to restore your service.

UPDATE: 10PM CDT: We were able to work around the kernel panic that was happening while cPanel was trying to perform an update and everything seems to be working now. We're also running a check on the databases to repair any issues that may have happened. If you notice any issues please let us know so we can get them resolved.

Netwisp Support Team

Effects - This issue does not effect your relevant products/services
Affecting Server - cp13.wsb
Priority - Critical
Date - 10/11/2021 20:08 - 10/12/2021 05:05
Last Updated - 10/12/2021 05:05

We are having problems with the web server on cp2.webserverbox.com where its unable to externally serve SSL (HTTPS) requests. We're working to resolve the issue as quickly as possible.

Effects - This issue does not effect your relevant products/services
Affecting Server - cp13.wsb
Priority - Critical
Date - 05/01/2019 12:19 - 10/11/2021 20:08
Last Updated - 05/01/2019 12:21

Greetings,

We are aware of an issue that is impacting a number of our servers and their websites. We are currently investigating the issue and will try to get it resolved as quickly as possible.

Thank you in advance for your patience and understanding while we work to resolve this issue.

UPDATE 12:30 AM - Service has been restored and we are continuing to investigate the issue.

Netwisp Support Team

Effects - This issue does not effect your relevant products/services
Affecting Other - Multiple Servers Offline
Priority - Critical
Date - 07/24/2018 00:18 - 07/24/2018 00:36
Last Updated - 07/24/2018 00:36

Greetings,

We had a kernel panic on VPS5 that took the server and the VPSes it is hosting offline. The server has been restarted and the VPSes are being brought back online. We hope to have them all running again shortly.  This issue will be updated when all the VPSes are back up and running.

UPDATE - 5:25 PM - All servers are back up and running. Please let us know if you notice any issues so we can get them resolved.

Thank you for your patience and understanding while we work to resolve this disruption to your service.


Netwisp Support Team

Effects - This issue does not effect your relevant products/services
Affecting Server - Sol Master
Priority - Critical
Date - 09/07/2017 16:25 - 09/07/2017 17:47
Last Updated - 09/07/2017 17:47

Greetings,

We are having to repair the apache web server on cp2.webserverbox.com as it is currently offline. We will let you know when its been completed.

UPDATE: The repairs are completed and the web server is back up and running. Please let us know if you are still noticing issues so we can get them resolved.

Thank you for your patience and understanding in this issue.

Netwisp support team

Effects - This issue does not effect your relevant products/services
Affecting Server - cp13.wsb
Priority - Critical
Date - 05/21/2017 16:17 - 05/21/2017 16:37
Last Updated - 05/21/2017 16:47

Greetings,

We are having an IO problem with vps5 which has basically disrupted all of the virtual servers hosted on it. We are working on getting the server back up and running. We will update this once we have more information.

UPDATE: We have rebooted the server and all VPSes are back up and running. Please let us know if you notce any issues so we can get them resolved. Than you for your patience while we resolved this issue for you.

Netwisp Support Team

Effects - This issue does not effect your relevant products/services
Affecting System -
Priority - Critical
Date - 04/30/2017 19:41
Last Updated - 04/30/2017 20:42

Greetings,

We are currently experiencing stability issues with cp3's apache webserver where it will stop responding to requests for brief periods at random intervals. We've been working with cPanel and CloudLinux to determine the cause and resolve it as quickly as possible the issue. Currently only the web server is affected by this issue. Other services such as email, FTP, cPanel, and MySQL are not affected by this issue.

UPDATE: 5/23/2016 - We isolated the issue and our fix has been working for 5 days without any further disruptions so we are considering this closed. 

Thank you in advance for your patience and understanding while we work to resolve this issue. Feel free to contact us if you have any questions and we'll be happy to answer them.

Netwisp Support Team

Effects - This issue does not effect your relevant products/services
Affecting Server - cp3
Priority - High
Date - 05/11/2016 05:50 - 05/23/2016 00:00
Last Updated - 05/23/2016 17:00